What Would You Ask: Lectures and Sermons

Last week, Suz asked:

"[H]ow do public speaking forums work best for you (aka. lectures, sermons, etc.)?"

Um, seriously, are you people stalking me? In the hiding-in-my-closet-and-spying-on-me-way, not the I'm-following-your-blog way. Yet another timely question, as I just got back from the Desiring God conference in Minneapolis this weekend, which provides the perfect backdrop for this particular query.

One of the things I really love about Desiring God is their no-holds-barred approach to ministry. They have a "whatever you can afford policy" on their resource items and have faithfully provided accommodations at their conferences. They're pretty good about supplying transcripts of online audio or video and they're faithful to translate their library into other languages so that all people might learn about God. This year's conference was no exception. They offered ASL (American Sign Language) interpreters in addition to Spanish and Russian translators. They don't let anything keep them from sharing the Gospel.

I was really thankful to have the interpreters because even though I was sitting in the front row and the speakers' faces were projected on a large screen behind them, it was still difficult to lip read. They moved around a lot or were just a little too far away to catch. And I tried, but there was just something about lip reading on the screen that was difficult. I'm not sure what it was... maybe I rely on body language to help facilitate communication more than I realize and the way the camera was positioned, we mostly only saw the speaker's face on the screen. So because my primary mode of communication - lip reading - was weakened, I was thankful to have the interpreters for help.

However, I was reminded once again how much English, and not ASL, is my first language. I felt like I could mostly keep up with the concept of each session, but the Wordie (oh there I go making up words again) in me really wanted to know exactly what each person was saying. For example, when Al Mohler was talking, he kept using the word "unregenerated" to refer to those who do not know Christ. But the interpreters would use the sign for "non-Christian." The concept is the same, but the nuances were not. "Unregenerated" brings to mind the powerful work of the Holy Spirit and illustrates the lifelessness of the soul apart from God. "Non-Christian," on the other hand, connotes someone who just doesn't go to church or ignores God. Yes, the two words are technically the same, but one brings more depth to the table than the other.

So don't get me wrong. I'm so thankful I even had the option of ASL interpretation because without it, I really would not have gotten anything out of the conference. I think in that environment, I would have benefited more from captioning and as God would have it, I had an opportunity to make the case for it.

On Sunday morning, I decided to head to the exhibit hall to see if I could talk to a Resurgence representative about getting their online videos subtitled. I was disappointed to find out that no one was manning that booth, so I just wandered around for a little bit and read my Bible for a few minutes. Then I decided it was about time to go and find my seat for the last session. As I got up, I saw Scott Anderson, the conference coordinator, walking across the hall. I had the fleeting thought that I should thank him for the interpreters, and I would have talked myself out of it if I had listened to my inner wimp. Instead, I found my feet propelling me in his direction and before I could stop myself, I heard my mouth greeting him and explaining who I was. I thanked him for being considerate of the needs of the deaf and hard of hearing attendees and how much I appreciated Desiring God's faithfulness to come alongside of those of us who just need a little extra help.

And then I did it. I asked him, "I was just wondering, would you be willing to consider offering captioning at future events?" I explained what captioning was and how it worked and what my experience with it has been like. You guys, he took his notebook out and started taking notes! He was so kind and listened intently to everything I explained and really seemed interested when I clarified that not all deaf/hard of hearing people benefit from the same accommodations. I also explained that it's not just deaf/hard of hearing people who benefit from captioning, but people who are learning English as a second language or even people who are visual learners. He said he'd been wanting to do something like that for a while but didn't quite know how to go about it. He gave me his card and asked me to email him to continue the discussion! I was so thankful for - and humbled by - his attention; even though he was a busy, busy man that weekend, he talked to me like he had all the time in the world. Isn't that just so like the Lord?

So yeah, I know that story doesn't have a lot to do with the original question but I thought it was too sweet not to share. :) So anyway, back to business. In that situation, captioning would have helped and I am considering bringing it up for church. Right now, I sit near the front row and lipread the best I can. I think that I generally get enough out of the sermon to be able to discuss it with other people, but I miss a lot of the jokes and I know I'm not getting every single thing the pastor says. He talks fast. He moves around the stage a lot. So I wonder if captioning might enhance the experience for me. I'm hesitant to use an interpreter because I don't like drawing attention to myself that way. And yes, I'm that vain. ;) Plus most interpreters will use ASL and we've already established that that's sometimes not the best solution.

Now, I did have sign language interpreters when I was in college and I will say that in some situations, I feel more comfortable with an interpreter than with captioning. My interpreters, knowing my penchant for English, modified the way they signed so that they were using ASL vocabulary but with English grammar. And a good interpreter works with their client(s) to deliver the information in a way that best fits the client's needs. I had good interpreters.

Anyway, if I'm part of a classroom or some kind of setting that requires listening to one speaker and then going over discussion questions with the people sitting near me (church people - think midsize group/Explore-type settings), an interpreter is a good fit (although, again, I'm too vain to ask for one. Thereisaidit). With captioning, the person typing can only hear whoever is speaking into a special microphone, so if several people are talking at once or taking turns talking, it's cumbersome to pass the mic around. An interpreter can (in my opinion) more easily relay that kind of information and also convey expression. My interpreters could tell me if the professor sounded mad or if another student was confused. I can't always tell tone, so it was helpful when the interpreter would explain the mood and not just the words to me.

I've also had friends take notes for me, which was really helpful. It's hard - not impossible, but hard - to take notes and watch an interpreter at the same time. ;) And I have put myself in classroom-type settings without any accommodations before. I just lipread the best I can and I have friends who, without being asked, will jump in and start writing a summary of what's going on. They're kind like that.

Mk, friends, your turn. Whaddyawannaknow?

Paging Dr. Carter

(photo credit)

Okay, there's not really any Dr. Carter involved in this post, but I think that generally, Noah Wyle just makes things better. Why yes, I did blubber like a teenage girl when ER ended, why do you ask?

So I went to the dentist last week and I honestly don’t know whether I should laugh or cry. They used the word “cavities” a lot. And also “cost” and “insurance.” Thumbs. Down. But the most hilariously sad thing was the dental assistant. Dental hygienist? Tooth lady? I don’t know. Anyway, this is not the dentist’s office I normally go to. Why, you ask? Well, that is a fantastic question and I will tell you that the dentist I grew up going to was still asking me, at 22 years old, how school was going (I graduated) and would keep talking to me with the mask on (I’d been going to him for like 20 years. The man knows I can’t understand him with his mouth covered). So I decided it was time to move on.

I had such high hopes for New Dentist. He had an email form on his website, which meant I didn’t have to use the dang phone to make an appointment. WIN. He was recommended by my boss, so I’m pretty sure it’s insurance compatible. WIN. He actually took his mask off to talk to me and made sure I could see him. WIN. WIN. WIN.

But before I saw him, I met Tooth Lady (I know, that’s such a disrespectful term. But it makes me giggle so we’re going with it, uh-kay?). Tooth Lady did her Tooth Lady thing and scraped and x-rayed and polished my not-that-pearly-but-okay whites. And she would not stop talking to me when she was out of my line of vision or with her mask on. And I told her so. many. times. that I was hard of hearing and needed to see her when she talked. Clearly, she was not getting that memo. She would give me instructions with her mask on and I would say, “I’m sorry, I need to see your mouth so I can lipread.” She would move the mask like, a hair south, and keep talking. “I’m really sorry,” I’d repeat, “but I can’t see your lips.” Another nudge and oh wait is that the shadow of her top lip? Glory be, we’re making progress! I’d try one more time, “I don’t mean to be rude, but I really cannot see you!” You guys, I was like two steps away from reaching up and pulling the dang mask off myself! Then she’d finally remove it and we did this little dance not once but at least two or three times the whole visit. Maybe I should have started signing to her and evened the playing field!

Healthcare professionals are sometimes among the most frustrating when it comes to communication. Maybe I just expect too much out of them. I tend to think that because (in my opinion) hearing loss is a medical issue that doctors, nurses and other professionals should be best equipped to communicate with deaf or hard of hearing patients. It's not the most airtight logic, I know (I mean, I don't expect my dentist to tell me what's wrong with my lungs, or an allergist to know all about brain injuries, so no, not every healthcare professional is going to know about hearing loss), but I do have higher expectations for them. I really shouldn't, though, not when even audiologists could use a refresher course! I've had audiologists who would talk to me with their back turned or when they knew my hearing aids were out. These are professionals who have my audiogram (hearing test results) in front of them, work at least 40 hours a week with people who wear hearing aids and stay abreast of the latest hearing technology... but even they forget (or just flat out don't know) how to talk to their patients. So how can I expect professionals in other healthcare-related fields to stay on top of communication?

I don't normally ask for an interpreter or any other assistance when I go to the doctor because most of the time, they're routine appointments and they're nothing I can't handle on my own. But over the last year and a half or so, I've found myself in more situations where I wish I had requested an interpreter. I kind of wish I had had one with me in the dentist's office that day. I've had other appointments where I didn't realize until I left that I hadn't gotten quite all of the information - luckily it was never a life-or-death situation, but still, when it's my health on the line, I'd like to make sure I know exactly what's going on.